Terms of Service_

These Terms of Service ("Terms") govern access to and use of the Black Office platform, website and related services (the "Service") provided by Black Office, Inc. ("Black Office", "we", "us"). By creating an account or using the Service, you ("Customer", "you") agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

01The Service

Black Office provides software agents that automate back-office workflows (including payables, payroll, compliance, reporting, DevOps, development and customer-experience tasks), subject to policies you configure. The Service includes the web dashboard, the CLI, APIs, and the audit vault. Features may differ by plan.

02Accounts

You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your workspace, including actions taken by users you invite and by agents executing the policies your workspace has configured. Notify us promptly at security@blackoffice.ai if you suspect unauthorized access.

03Autonomous actions and policies

Agents act only within the policies your workspace declares (limits, approval chains, tolerances). You are responsible for reviewing policies before enabling autonomous execution and for the business outcomes of actions taken within those policies. Draft mode is available for every lane, and every agent action is recorded in the audit vault.

The Service assists with operational execution; it does not provide legal, tax, accounting or investment advice. You remain responsible for reviewing and approving filings, payments and other regulated outputs as required by applicable law.

04Acceptable use

You agree not to:

• use the Service to violate law or third-party rights, or to process funds or data you are not authorized to process;
• probe, disrupt or circumvent security or rate limits, or access another customer's data;
• reverse engineer, resell or provide the Service to third parties except as expressly permitted in writing;
• use the Service to build a competing product, or submit malicious code or misleading data to the platform.

05Fees and billing

Paid plans are billed in advance per the applicable order form or pricing page, plus usage-based fees where stated. Except as required by law or expressly stated, fees are non-refundable. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law. Taxes are your responsibility, excluding taxes on our income.

06Customer data

You retain all rights to data you submit to the Service, including documents, ledger entries and connected-system data ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and secure the Service. Customer Data is not used to train models shared across customers. Handling of personal data is described in our Privacy Policy; exports of Customer Data and audit logs are available at any time.

07Intellectual property

We own the Service and all associated intellectual property. We grant you a non-exclusive, non-transferable right to use the Service during the term. You may give us feedback; we may use it without obligation. No rights are granted except as expressly stated in these Terms.

08Confidentiality

Each party will protect the other's non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisors bound by comparable obligations, or where required by law with reasonable notice where permitted.

09Third-party services

The Service connects to third-party systems you authorize (for example accounting platforms, banks, payroll providers, ticketing and code-hosting tools). Those services are governed by their own terms, and we are not responsible for their availability or conduct. Connecting them instructs us to exchange data with them on your behalf.

10Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO BREACHES OF SECTION 08, VIOLATIONS OF SECTION 04, OR A PARTY'S INDEMNIFICATION OBLIGATIONS, WHERE AGREED.

12Term and termination

These Terms apply while you use the Service. Either party may terminate for material breach uncured within 30 days of notice. You may cancel at any time effective at the end of the current billing period. On termination we will make Customer Data and audit logs available for export for 30 days, then delete them per our retention schedule, except as retention is required by law.

13Changes

We may update these Terms from time to time. Material changes will be announced by email or in-product notice at least 30 days before taking effect; continued use after the effective date constitutes acceptance. The "last_updated" stamp above always reflects the current version.

14Governing law

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules. Courts located in Delaware have exclusive jurisdiction, and each party consents to personal jurisdiction there, except that either party may seek injunctive relief in any competent court.

15Contact

Questions about these Terms: legal@blackoffice.ai, or see all channels at /contact.